Terms and Conditions for AutoQueue

*Last Updated: July 18, 2026*

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the AutoQueue desktop application and associated cloud services (the "Service") operated by AutoQueue ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Service, you agree to be bound by these Terms.

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1. Account Registration and Security

• Roster Responsibility: You are responsible for safeguarding the credentials used to access the Service and for any activities or actions under your organizational account.
• Role Management: Organization Owners are fully responsible for the access privileges, branch assignments, and invitations sent to Managers, Receptionists, and Technicians.
• Accuracy of Data: You must ensure that all customer contact details, vehicle licensing details, and inventory costs entered into the Service are accurate and compliant with local workshop regulations.

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2. Subscription Plans and Billing Cycles

Access to premium features in AutoQueue is gated by subscription plans purchased directly through the Microsoft Store.

A. Subscription Tiers

• Free Plan: Restricted to 1 branch, 1 staff seat (the Owner), 20 customers, and 20 vehicles. Data deletion operations are blocked on the Free plan to prevent data loss issues.
• Starter Plan: Restricted to 1 branch, 3 staff seats, and 100 customer contacts.
• Pro Plan: Supports unlimited branches, unlimited staff seats, and unlimited customer listings. Includes advanced cross-branch parts transfer logs.

B. Payment & Recurrent Billing

• Subscription plans are billed on a recurring basis (Monthly or Yearly) natively through your Microsoft Account billing profile.
• You agree to pay all licensing fees, localized taxes, and transaction fees associated with your chosen tier.
• If a subscription renewal fails or is canceled, the workspace transitions into Read-Only Mode. During this time, you can view existing records but cannot modify data, create new jobs, or add contacts until billing is restored.

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3. Acceptable Use and Restrictions

You agree not to:

• Bypass, disable, or tamper with the licensing gates, subscription limits, or branch restrictions.
• Reverse engineer, decompile, or extract the source code of the Tauri desktop application.
• Use the parts transfer system to log fraudulent inventory adjustments between branches.
• Input offensive, misleading, or illegal license plate numbers, VIN numbers, or contact records.

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4. Limitation of Liability

• Disclaimer of Warranty: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranty that the cloud database synchronization will be completely uninterrupted, lag-free, or compatible with all configurations of weighbridges or serial diagnostic hardware.
• Loss of Data: We are not liable for any loss of garage business profits, client data, or historical billing logs resulting from database synchronization failures, unauthorized credential sharing by your staff, or soft-deleted records that were not restored within the 7-day recovery window.

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5. Termination

We reserve the right to terminate or suspend your account access immediately, without prior notice or liability, if you breach these Terms or fail to maintain an active subscription license.

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6. Contact Us

For any clarifications regarding these Terms, please contact:

• Email: vrrsoftwaresolutions@gmail.com